A major value addition to a hotel’s web site is to enable a visitor book rooms online over the internet and also be able to pay using credit card. Thus the hotel’s web site can generate enormous revenue as the number of internet users is increasing.
A web based Reservation system enables visitors to know about the various room types available in the hotel, the rates for a year in advance, current offers etc. It also lets visitors check the availability of rooms and make reservations. Payments can also be made online using credit card, debit card etc.
A web booking engine is an E-commerce software that works as part of the hotel’s website integrating Central Reservation System or the Property Management System, to display in an organized fashion the various types of rooms available at a hotel, rates and offers. It interfaces with Payment gateway systems of Credit Card companies. It also send email confirmations to the hotel and guests about the bookings made online.
Travel agents can also book over this engine.Any web booking engine has the following features:
- Booking facility available over the internet 24/7
- Real time Rates and Room availability
- Quick filling of forms for reservation and guest profile
- Booking / Cancellation for Travel agents, groups
- Booking / Cancellation of special packages, holidays
- Booking / Cancellation at a special Web Rate which is lower as compared to the RACK rates
- Integration of Payment Gateways of Credit card / banks
- Facility to book Airport Pickup, other services at the hotel like Spa
- Complete hotel/ room details, Hotel map, directions to the hotel etc.
- Email confirmation to hotel and guest
- Detailed reporting facility to Hotel Managers, Marketing managers etc.
- CRS / PMS Interface