The Voice Mail systems for Hotels manage the Telephone voice messages of the guests and hotel administrators. A standard telephone with a Message Waiting Indicator (MWI) is used in the rooms as the User interface. The voice mail system consists of a computerized system which integrates with the hotel's PABX via a Computer Telephony Interface Hardware (CTI), the hotel's Property Management system (PMS) via a RS232 interface or a TCP/IP interface. The voice messages are stored on the hard disks or a separate storage device attached to the computer system.
The Voice Mail system is an Interactive Voice Response System (IVRS) that interacts with multiple callers at the same time using prerecorded voice prompts and records the messages in user’s own voice and saves the same in mailbox of the guests. Once a message is received the Message Waiting Indicator in the telephone handset glows and the guest can access his messages using the same IVRS. If the guest is checked out, the PMS sends a command to the voice mail system and the guests voice messages can be either deleted immediately or stored for retrieval at a later stage by the operator.