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Services from SST focus on defining, optimizing and aligning our client's
business strategy with IT initiatives in our area of expertise.
We believe that business and technology work hand-in-hand. An in-depth
knowledge of our core technology and a holistic understanding of our
client requirement enable us to deliver technology solutions that
give our client a decisive competitive advantage.
Some of the solutions we have delivered to different segments of the
industry:
Automobile
Entertainment
Industry
Health
Care
Hospitality
Industry
IT
Product Re-engineering
Telecom
Our mature and proven onsite-offshore outsourcing model guarantees
cost savings within the first few months. We have plans to set up
one of the largest base of ODC’s in India for clients around the world.
With state-of-art communication facilities and infrastructure, our
offshore centers will work as a virtual extension of our client’s
development environment providing 365 x 24 x 7 service.
We follow a methodical process flow for the project management process
to ensure completeness of the project on time with good quality deliverable.
The steps followed during the project management process are:
- Choosing Life cycle model – Choose life cycle model based on
the nature of the project and delivery model.
- Milestone / Phases identification – Identify different phases/milestones.
- Project Risk Management – Identify risk conditions, prioritize
based on their impact on project goals, identify, plan and execute
mitigation steps, track risks during entire project life.
- Project Plan – Prepare work plan, development plan and quality
plan.
- Project Reviews & Monitoring – Conduct reviews in all phases
of the project, progress monitoring, and mitigation and steps
to ensure progress and schedule of the project.
- After Sale Support – A three inter-linked processes - adaptive
maintenance, preventive maintenance and corrective maintenance.
The above process flow ensures complete control
and success of the project. We have got exhaustive experience in
executing bigger projects in multiple phases/milestones.
Our quality system guidelines provide with list of perceived risks
during the planning phase and the mitigation steps. With such an
approach, the risk management is carried out successfully and ensures
that customers are always appraised of project risks and measures
taken to mitigate them.
The project plan consists of work plan, development plan and quality
plan. The plan always takes the inputs from risk management process
to be proactive in those areas. These plans are reviewed periodically
to ensure the progress and the plans are revised from time to time
with frequent interaction with the customer, if the customer makes
change requests.
Each stage of the development cycle consists of different review
processes to ensure the completion of the previous stage. A committee
of members does each of the review. This ensures understanding of
the application and eliminates errors due to lack of understanding
or communication, etc.
The process of after sales service begins at the pre-sales stage
through adaptive maintenance procedures. A Senior Committee comprising
of sales, projects and support representatives validate solution
architecture, design and configurations against the knowledge repository.
Preventive maintenance activities are carried periodically to ensure
healthy functioning of the system. The integral part of this practice
involves checking the environment where the solution is installed,
physical conditions of the equipments and analyzing error logs and
reports generated by the systems.
Though adequate care is taken in the form of adaptive and preventive
maintenance processes, we have a proven process in place to respond
and resolve any problem that may arise during the life cycle of
the solution.
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