Providing round-the-clock workshop services is very essential in the automobile industry to satisfy the customer expectations.

We have developed for a leading car manufacturer company, an “Automated Call Center” with interactive voice response system that lets clients bypass normal operators for booking their cars for servicing at company workshops.

Using only the touch-tone telephone handsets and by just speaking their options, the clients are able to directly access the company workshop and conveniently book their cars for service. They can also check the status of the delivery after service and the billed amount over the telephone.

Service Features

• Provide 24 * 7 days customer service.
• Allows customers to book their car for service and get their job-cards get ready before even reaching the company workshop.
• Gives the delivery status over the phone, thereby valuing the customers time.
• Allows the customer to check the billed amount over the phone.
• Customer retention is improved with this value added service.
• Improve overall Workshop and spare-parts inventory management.
• Advance booking helps to prepare a better schedule for the number of cars to be serviced per day.
• Manual errors is minimized while preparing the job-cards.
• Frees staff from routine work and allows them to attend to more complex work.